FAQ

Creating an account at Apollo Slots Casino is quick and straightforward. Visit our website and click on the 'Sign Up' or 'Register' button at the top of the page. You'll need to provide some basic information including your name, email address, phone number, and create login credentials. You'll also need to select ZAR or your preferred cryptocurrency as your account currency. The registration process takes only a few minutes, and once complete, you can immediately access your account. Remember to verify your email address to ensure full account functionality and to receive important notifications about bonuses and promotions. After registration, you can claim your welcome bonus using code SIGNUP250 for a 250% match up to R1000 plus 40 free spins on Fortunes of Olympus.

Apollo Slots Casino offers two exciting welcome bonuses for new players. First, you can claim R400 free with no deposit required using bonus code R400APS. This allows you to try our games without risking your own money, subject to a 60x wagering requirement. Additionally, we offer a generous deposit match of 250% up to R1000 plus 40 free spins on Fortunes of Olympus when you use the code SIGNUP250. This welcome package has a 40x wagering requirement. Both offers provide an excellent opportunity to boost your bankroll from the start and experience our wide range of exciting games. Remember that these bonuses are for new players only and standard terms and conditions apply regarding maximum cashout limits and game restrictions. Visit our promotions page for the complete details on these welcome offers.

Claiming a no deposit bonus at Apollo Slots Casino is simple. After registering an account, navigate to the cashier section and select the 'Bonuses' or 'Coupon' tab. Enter the bonus code R400APS in the designated field and click 'Redeem'. The R400 bonus will be credited to your account instantly, allowing you to play eligible games without making a deposit. This bonus comes with a 60x wagering requirement, meaning you'll need to play through the bonus amount 60 times before withdrawing any winnings. There's typically a maximum cashout limit associated with this bonus. No deposit bonuses are primarily available for slots games, though some table games may contribute at a reduced rate toward the wagering requirements. Always check the specific terms and conditions attached to the bonus code to understand game restrictions and expiration dates.

Apollo Slots Casino offers a diverse range of payment options to accommodate South African players and international customers. For traditional banking methods, we accept Visa, MasterCard, and Maestro cards for quick and secure transactions. E-wallet options include Neteller, Skrill, and ecoPayz, which provide fast processing times and additional security. We also offer Secure Instant Deposit for immediate fund transfers. For cryptocurrency enthusiasts, we accept Bitcoin (BTC), Bitcoin Cash, Ethereum, and Litecoin, providing enhanced privacy and typically faster withdrawal times. Bank transfers are available for those who prefer conventional banking services. All deposits are processed instantly, while withdrawal times vary by method—cryptocurrencies are typically fastest, while bank transfers may take 3-5 business days. There are no fees charged by Apollo Slots for transactions, though your payment provider might apply their own charges.

Wagering requirements at Apollo Slots Casino represent the number of times you must play through a bonus amount before you can withdraw any winnings. For example, our R400 no deposit bonus has a 60x wagering requirement, meaning you must wager R24,000 (R400 × 60) before cashing out. Our deposit match welcome bonus of 250% up to R1000 has a more favorable 40x requirement. Different games contribute differently toward these requirements: slots typically count 100%, while table games like blackjack and roulette may contribute 10-20% or sometimes nothing at all. It's important to check the specific terms for each bonus you claim. Wagering requirements must be met within the specified timeframe (usually 30 days) before the bonus and associated winnings expire. We recommend focusing on slots when clearing wagering requirements as they contribute fully to your progress. The remaining wagering amount can always be checked in your account dashboard.

Yes, Apollo Slots Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform works seamlessly across iOS and Android devices without requiring any app downloads—simply visit our website through your mobile browser. The mobile version maintains the same high-quality graphics and smooth gameplay as the desktop site, with games that automatically adjust to your screen size. All account functions are available on mobile, including deposits, withdrawals, claiming bonuses, and contacting support. Our Real Time Gaming titles are specifically designed with mobile compatibility in mind, ensuring touch-screen functionality works perfectly. You'll have access to most of our game library, including popular slots, table games, and video poker. The mobile experience also includes access to all promotions and bonuses available on the desktop version, making gaming on the go convenient and rewarding.

Apollo Slots Casino features an extensive collection of games powered exclusively by Real Time Gaming (RTG), a respected provider known for quality and reliability. Our slots selection includes popular titles like Fortunes of Olympus, Aztec's Millions, and Bubble Bubble, with themes ranging from ancient civilizations to fantasy worlds. We offer both classic 3-reel slots and modern 5-reel video slots with multiple paylines and bonus features. Table game enthusiasts can enjoy multiple variants of blackjack, roulette, baccarat, and poker. Our video poker section features favorites like Jacks or Better, Deuces Wild, and Joker Poker in single-hand and multi-hand formats. For those seeking progressive jackpots, we offer several options with life-changing potential payouts that continue to grow until won. All games feature certified random number generators to ensure fair play, with regular audits confirming the integrity of our gaming platform. New games are added monthly, keeping our library fresh and exciting.

Apollo Slots Casino operates under a legitimate gaming license that ensures we adhere to strict operational standards and fair gaming practices. Our license requires us to implement robust security measures, maintain financial stability, and operate with transparency. All games on our platform use certified random number generators (RNGs) that undergo regular testing by independent auditing companies to verify fair outcomes. We comply with international anti-money laundering (AML) regulations and implement Know Your Customer (KYC) procedures to prevent fraud and underage gambling. Our privacy policy adheres to data protection standards, ensuring your personal and financial information remains secure. We're committed to responsible gambling and provide tools like deposit limits, self-exclusion options, and reality checks to help players maintain control. Our licensing information is displayed at the bottom of our website, and we operate with full transparency regarding our terms and conditions, bonus requirements, and privacy policies.

The verification (KYC) process at Apollo Slots Casino is a standard security procedure required by regulatory authorities to confirm your identity and protect against fraud. You'll typically need to complete verification when requesting your first withdrawal or when reaching certain deposit thresholds. To verify your account, you'll need to provide copies of: 1) A government-issued photo ID (passport, driver's license, or ID card); 2) Proof of address dated within the last three months (utility bill, bank statement, or official correspondence); and 3) Proof of payment method ownership (credit card photo showing first 6 and last 4 digits, or screenshot of e-wallet account). Submit these documents through your account portal or by emailing support@apolloslots.com. Our team usually processes verification within 24-48 hours, and you'll be notified once approved. This is a one-time process unless you add new payment methods or update your personal information. All documents are handled with strict confidentiality in accordance with data protection regulations.

If you encounter technical issues while playing at Apollo Slots Casino, there are several troubleshooting steps you can take. First, try refreshing your browser or clearing your cache and cookies, as this resolves many common problems. Ensure your internet connection is stable and consider switching from Wi-Fi to a wired connection if possible. Update your browser to the latest version, as outdated software can cause compatibility issues. If you're playing on mobile, check that your device meets the minimum system requirements. For game-specific problems like freezing or disconnections, note the game name and the exact time the issue occurred. If these steps don't resolve your problem, contact our support team at support@apolloslots.com with detailed information about the issue, including screenshots if possible, your device type, operating system, and browser version. Our technical team works around the clock and typically responds within a few hours. For urgent matters, you can also use our live chat feature for immediate assistance.

Apollo Slots Casino is committed to promoting responsible gambling through various tools and resources. We offer personal limit-setting options allowing you to control your gambling activity by setting daily, weekly, or monthly deposit limits directly from your account settings. Our platform includes session time reminders that notify you about how long you've been playing, helping maintain awareness of time spent gambling. For players who need a break, we provide self-exclusion options ranging from temporary cooling-off periods to longer-term exclusions. We display reality checks throughout your gaming sessions, showing your play time and net wins or losses. All our pages include links to professional gambling support organizations that offer free counseling and resources. Our staff receives training to identify potential problem gambling behaviors and can provide appropriate guidance when needed. We strictly enforce age verification to prevent underage gambling and prominently display responsible gambling information throughout our website. We believe gambling should remain an enjoyable entertainment activity, and these measures help ensure it stays that way.

At Apollo Slots Casino, your personal and financial information is protected by advanced security measures including 128-bit SSL (Secure Socket Layer) encryption technology—the same level of security used by major financial institutions. This encryption ensures that all data transmitted between your device and our servers remains private and secure. We maintain strict data protection policies that comply with international standards, and we never share your information with unauthorized third parties. Our payment processing systems adhere to PCI DSS (Payment Card Industry Data Security Standard) requirements, ensuring your banking details are handled with the highest security protocols. We implement multiple firewalls and intrusion detection systems to prevent unauthorized access to our servers. Regular security audits and penetration testing by independent cybersecurity firms help us identify and address potential vulnerabilities before they can be exploited. All staff members with access to sensitive information undergo background checks and receive regular security training. Your account is further protected by password requirements and the option to enable two-factor authentication for an additional layer of security.

Apollo Slots Casino offers dedicated customer support to address any questions or concerns you might have. The primary contact method is via email at support@apolloslots.com, where our team aims to respond within 24 hours, though most inquiries receive attention much sooner. When contacting support, it's helpful to include relevant details such as your username, the specific issue you're experiencing, and any error messages you've encountered. This allows our team to assist you more efficiently. Our support staff is knowledgeable about all aspects of our casino operations, including account management, bonuses, payment processing, and technical issues. They can communicate in English and provide clear, helpful guidance. For general information, we recommend checking this FAQ section first, as many common questions are already answered here. Our support team is available seven days a week to ensure you receive assistance whenever you need it. We value your feedback, so don't hesitate to reach out with suggestions about how we can improve our services.